Quietly is a full-service agency that offers services across the entire content marketing lifecycle, from discovery and strategy to content creation and amplification. Quietly partners with the world’s leading brands to understand how content drives their business, devising strategies and executing along the way.
Working in collaboration with our Strategy, Content and Production teams, a Client Partner provides leadership to our high profile enterprise clients and is responsible for all aspects of client delivery. It’s a combination of strategy, project management, client servicing, advisory, and business growth all in one. You bring the confidence to work on completely new types of projects, challenging long standing assumptions, defending recommendations, and delivering high-value client work.
This is a full-time opportunity offering a competitive base salary, 3-weeks vacation, comprehensive benefits package, gym access, and working from our converted two-storey apartment-office in the heart of historic Gastown. If these values resonate, we’d love to hear from you.
WHAT YOU’LL DO
Drive conversations with C-level executives in current and prospective accounts, assessing needs and identifying opportunities
Identify and eloquently explain corresponding Quietly programs that provide real business value to our clients which includes defining strategy, scope, budget, recommended approach, solutions and execution plans
Conduct research to uncover core consumer and industry insights that inform proposed solutions
Proactively assess how current and prospective clients measure up against the competition and what they need to do in order to succeed in their category
Create robust program and project plans - driving total clarity into scope, key outcomes, budget, and tasks - and corresponding proposals and contracts
Lead and deliver resulting engagements, including the fulfillment and execution of work in coordination with Analysts, Strategists, and Editorial team members
Manage and deliver to revenue and project profitability targets
Proactively stay informed of industry trends and be a thought leader on content marketing
Provide support to Business Development
Work with internal teams to improve planning frameworks and workflow processes at all stages of the business, from opportunity to delivery
Maintain strong post-engagement client relationships to introduce new opportunities accordingly.
WHO YOU ARE
An experienced client service or account manager/director who is accountable for high-profile enterprise accounts
A track record and a strong understanding of content strategy and creation, as well as knowledge of paid marketing and distribution, with proven experience in delivering effective business strategy
Have a track record of managing customer relationships and expectations through effective interpersonal communication, negotiating and partnering
Comes armed with project management experience including scope, task management, resource allocation, and revenue/profitability
Has strong presentation, verbal and written skills as well as proven ability to develop well-written documents, proposals and presentations
Strong research and analytical skills - you need to be comfortable working with both quantitative and qualitative data
NICE TO HAVES
Being bilingual or multilingual
Having a background in publishing, especially with industry standard content management systems
Experience in technical, B2B categories
Knowledge in media planning/buying, public relations, advertising, social media and search engine optimization
Experience with various forms of technology and software (e.g. analytics, marketing automation, email marketing, customer relationship management, ecomm, etc.)
Apply including a resume, cover letter which summarizes your experience with high profile accounts, types and scope of projects including project value/budget and revenue/profitability targets.